These products and services are based on the author's experience with diabetes and insulin; and, being able to safely wean off the insulin and remain off the insulin and other drugs for the past 10+ years.
However, if you are not satisfied with any of our products or services, please contact our office immediately, via phone or email.
General Returns Policy
You may return most new, unopened items sold and fulfilled by Death to Diabetes, LLC within 30 days of delivery for a full refund as long as the items are not damaged in any way. If items are not returned in their original condition within 30 days, a full refund cannot be provided.
If you place an order, and cancel the order during processing, and there are multiple email correspondence, there will be a minimum of a 10% processing and restocking fee. And, if there are any long distance phone calls, there will be a minimum of a 15% processing and restocking fee.
If you should decide to re-order the canceled products within 30 days, the processing fee will be refunded.
If you place an order, and cancel the order after 6 months or more, a full refund cannot be provided.
For other returned items, there will be a 10% processing fee and postage for sending a refund check.
You should expect to receive your refund within four weeks of giving your package to the return shipper and providing us with a USPS tracking number. We will notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund, based upon the condition of the products.
Items that do not meet our returns guidelines will receive either a partial refund or no refund:
- Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.
- Any book with any type of physical damage that prevents us from being able to resell the book: 50% of item's price.
- Any book that has obvious signs of use: 50% of item's price.
- Any digital product (i.e. ebook/PDF file) that is purchased cannot be returned for a refund, so be certain before you order. Once you receive the invoice and download the ebook/PDF file onto your computer desktop, we are unable to recall the ebook/PDF file! If you have any questions about a specific ebook/PDF, contact our office to answer your questions before you place your order. Do not order any ebooks/PDFs if you are not certain about the content of the document.
- Any CD or DVD that has been opened (taken out of its plastic wrap): 50% of item's price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
- Any item that is not returned: 0% of item's price (no refund)
If a refund is not provided within four weeks from the day you sent us your return, please e-mail us for further assistance.
How will my refund be issued?
If you paid by Credit card, your refund will go to your Credit card.
If you paid by PayPal, your refund will go to your PayPal account.
If you paid by Check or money order, your refund will be a check or go to your Credit card.
The time frame for processing will be 7-10 days.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee. Visit domestic shipping rates or international shipping rates for a breakdown on the fees.
The book and the enclosed contents must be returned first-class mail in similar bubble-wrap protective packaging within 30 days to the following address with a USPS tracking number:
Death to Diabetes LLC
1170 Ridge Road Suite No. 190
Webster, NY 14580
If the book and other materials are in excellent condition, we will refund your entire purchase. If any of the items are damaged in any way, we will reduce your refund, depending on the amount of damage.
Please email the USPS tracking number to us.
Shipping & Handling
Death to Diabetes LLC ships merchandise to locations within the United States and to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Death to Diabetes LLC is not responsible for late deliveries or undelivered packages due to late warehouse pickups, post office delivery errors or incorrect addresses.
Orders shipped as media mail within the Continental U.S. are free of charge, and are mailed uninsured, which takes 7-14 days.
If you want to receive the order in less than 7-14 days, select the U.S. Priority Mail option for orders within the U.S.
If you want to ensure your package is sent and delivered within a specific time frame with a guaranteed delivery time, you must use a mail delivery service such as FedEx or USPS Global Express Guaranteed, which can be expensive. Contact our office to obtain an estimate for using one of these services.
To ensure that your order is insured and tracked by the Post Office, select U.S. Priority Mail as your shipping option for insurance and tracking purposes.
However, Death to Diabetes LLC is not responsible for late deliveries or undelivered packages even if you select the Priority Mail option.
Orders outside the Continental U.S. do not have free shipping, and cost $9.90 to $49.95 or more, depending on the destination and priority.
For international orders, select International Priority Mail as your shipping option for insurance purposes. If you want your package insured and tracked, you must use a mail delivery service such as FedEx or USPS Global Express Guaranteed, which can be expensive. Contact our office to obtain an estimate for using one of these services.
Note: The shipping cost will be more for larger packages -- please contact our office for a shipping estimate if you are ordering more than 3 books.
Your Shipping Address
You are responsible for providing the exact correct address where you want the order shipped.
-- If the address you provide is incorrect and the package is returned to our office, we will contact you and require a shipping & handling fee (usually $5-$7) to remail the package.
-- If the address you provide is incorrect and the package is lost, we are not responsible for that package. You would have to place a new order to obtain the original products.
To prevent any of these types of shipping problems:
-- Please ensure that you provide a correct address.
-- Do not provide more than one address.
-- Note: Some people have two addresses (e.g. residential, PO Box). If you use PayPal, make certain that you provide a correct and single address to have your order shipped.
The Death to Diabetes Office is not responsible for late or undelivered packages due to late warehouse pickups, post office delivery errors or incorrect addresses.
In addition, the Death to Diabetes Office is not responsible for packages taking more than the 7-14 days to be delivered.
If you need the products sooner or if you are concerned about delivery, we strongly recommend that you select the U.S. Priority Mail, International Priority Mail, FedEx or USPS Global Express Guaranteed option for your delivery.
Note: Orders placed with free shipping & handling (within the Continental U.S. only) are sent as media mail and are not insured.
Disclaimer: This site does not provide medical advice, diagnosis or treatment.
Copyright © 2016. Death to Diabetes, LLC. All rights reserved.